At i1m, the joy of playing only means something when it is done within healthy, controlled boundaries. We provide the tools, resources, and support you need to ensure your gaming experience stays enjoyable — without affecting your daily life.
Online gaming should be a form of entertainment — not a source of stress, debt or problems in your life. At i1m, we believe our responsibility goes beyond providing a technically secure gaming platform; it extends to ensuring the well-being of every user on our platform.
We developed this responsible gaming policy based on international gambling industry best practices, adapted to the context of Malaysian users. Our goal is simple: to ensure you can enjoy gaming at i1m at any time without it ever becoming a problem.
I1m provides a range of control tools that you can activate yourself through your account. These tools are designed to help you maintain full control over your gaming activity — it is not us controlling you, but us empowering you to control yourself.
Responsible gaming refers to healthy attitudes and practices when playing — where gaming remains an entertainment activity and causes no harm to yourself or others. This is not about banning gaming — it is about enjoying it in a smart and controlled way.
According to public health research, the majority of people who play online do so in a healthy and controlled manner. However, a small number of individuals may find it difficult to manage their playing habits. i1m takes this seriously and provides support for those who need it.
It can sometimes be difficult to recognise when gaming starts becoming a problem. Here are signs that you may need help, or at the very least, need to take a break:
In addition to the self-control tools provided for users, i1m also enforces strict internal policies to ensure a safe and responsible gaming environment for all users in Malaysia.
Answer these simple questions to assess your own level of gaming control:
The following organisations offer free support for gambling problems in Malaysia:
Our team is ready to help you activate control tools or discuss any gaming concerns:
All these control tools are available directly within your account — designed to give you full control over your gaming experience at i1m.
Set the maximum total deposit amount you can make per day, week, or month. This limit takes effect immediately and can only be reduced or extended after a 7-day cooling-off period.
Limit how long you can play in a single session. Once the time limit is reached, you will be automatically logged out and must wait before a new session can begin.
Activate self-exclusion for 24 hours, 7 days, 30 days, 90 days, or up to 12 months. During this period, your account will be fully restricted and no deposits or gameplay will be permitted.
View the complete record of your gaming activity, deposits and withdrawals at any time. Full transparency over your playing habits is the key to staying in control.
Receive notifications when you are approaching your set deposit limit or time limit. These reminders help you make conscious decisions before continuing to play.
If you decide to stop playing entirely, you may apply for permanent account closure. Permanently closed accounts cannot be reopened and all remaining balances will be refunded.
Activating self-control tools at i1m is simple and can be done on your own without contacting the support team — though we are always here if you need help.
Access your account using your usual login details. Make sure you are on the official i1m platform for your security.
Click the profile icon in the top-right corner, then select "Account Settings" or "Game Controls" from the menu that appears.
Choose from the list of available tools — deposit limits, session time limits, self-exclusion, or other options based on your needs.
Enter your desired limit value and confirm your selection. Stricter limits take effect immediately, while looser limits require a cooling-off period.
You will receive a confirmation email that the control has been activated. Keep this email as a record for your reference.
Control your daily, weekly, and monthly deposit amounts separately or simultaneously.
ImmediatelySet the maximum duration for each gaming session, from 30 minutes up to 8 hours.
ImmediatelyTemporarily block your account from 24 hours to 12 months based on your needs.
ImmediatelyView full gaming, deposit and withdrawal statistics by time period.
24 HoursReal-time notifications when you are approaching a set limit.
AutomaticPermanent account closure option for users who decide to stop entirely.
Non-Reversible